Insurance Backed Guarantees (IBGs)

It’s essential for you to feel fully protected before, during and after your next renewable project. The good news is, we boast an enviable reputation with thanks to our exceptional team, with every installation being carried out by our expert engineers with HIES insurance-backed workmanship guarantees.

What is an insurance backed guarantee?

An insurance backed guarantee (or IBG) is a policy issued by an insurance company to the property owner, underwriting an original guarantee provided by the installer.

An IBG comes into force if a claim is made on the installer’s guarantee when the installer is no longer trading, and therefore not in a position to honour the guarantee.

Man and boy playing together in lounge

How does this benefit me?

Without an IBG in place, and in the unlikely event the business closes, you could be left with faulty goods, a guarantee of no value and a potential bill to rectify any problem.

An IBG underwrites your guarantee provided to you by the HIES member, allowing you to make a claim on the policy, even if the member has ceased to trade. The insurance company then takes over responsibility for the guarantee and is obliged to honour any bona fide claims made on that guarantee for the remainder of the term.

You can be assured when purchasing a product, or undergoing any work with EBRL, every installation and element of the build will be fully covered and compliant. We are very proud to say that in our last two decades of trading, not one customer of ours has requested a return, required any repair or reported a fault. We plan to maintain our enviable reputation, providing our clients with nothing but confidence and complete peace of mind.

Children playing nicely in lounge

For Peace of Mind

Firstly, all of our boiler installations are carried out by expert Gas Safe Registered engineers with HIES insurance-backed workmanship warranties, as well as the following benefits:

We issue a Building Regulations Certificate with every install
We offer Manufacturer Parts & Labour Warranty for up to 12 years
Calls outs/repairs from manufacturers are free for the entire length of your warranty - with engineer availability within 24 hours
Our friendly and easy-to-reach team pride themselves on customer service, offering expert advice and support.

Join Thousands of Consumers Using a HIES Member

HIES was established to provide comprehensive protection for consumers purchasing renewable products.
HIES is a bonded insurance company.

Our aim is to provide you with trust and confidence when purchasing energy saving,
energy storage or energy generating products.

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EBRL are a MCS, Niceic, HEIS and EPVS accredited company.