If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 9.00am-5.00pm.
Call us: 01889 577533
Email us: firstname.lastname@example.org
Write to us: Unit 3 & 4 Keypoint Towers Business Park, Wheelhouse Road, Rugeley, Staffordshire, WS15 1UZ
However, you contact us, we will:
EBRL – Eco Builds & Renewables Ltd are members of the HIES Consumer Code and if you are not satisfied with the outcome you may ask them to investigate your complaint. You should contact them within 6 months of our final response with an overview of your complaint and a copy of your contract.
You can contact: The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES)
In writing: Centurion House, Leyland Business Park, Centurion Way, Farrington, Leyland, England, PR25 3GR
By telephone: 0344 324 5242
All financial services complaints will be investigated and overseen by our Compliance Department.
The Compliance Department will:
If you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.
You should contact the Financial Ombudsman Service within 6 months from the date of our written response. They will also look into your complaint if we have not provided you with a written response within 8 weeks of receiving your complaint.
You can contact the Financial Ombudsman Service:
In writing: Exchange Tower, Harbour Exchange, London E14 9SR
By telephone: 0800 023 4567
By email: email@example.com